Myer is embarking on a “huge retail store know-how transformation” about the following 18 months that will see it modernise its mobile unit fleet and deploy four new software program programs for staff members to use.
Standard supervisor of retail functions Gary Stones revealed the system of operate in a video clip published by handheld personal computer maker Zebra Systems to social media this week.
Stones claimed the software of will work would go over updates to Myer’s point-of-sale units, as well as to a mobility gadget fleet utilised by “over 10,000 group members”.
“It’s a major investment for Myer … that will ultimately circulation as a result of to rewards for our clients,” Stones mentioned in the online video.
“It’s significant we get this suitable. It’s an expense we’re creating around the following 12-18 months with some 3600 mobility equipment that will be rolled out to in excess of 10,000 group members.
“It’s not just about the gadgets – we’ll also be rolling out 4 manufacturer new purposes that our workforce associates will be employing to do routines this kind of as stocktake, cost marking, digital acquiring and dispatch, and also all of our fulfilment routines in our retailers.”
The retailer is established to deploy a new fleet of smartphone-like Zebra TC57X mobile personal computers.
It is also “looking to deploy” Zebra’s workforce link platform “which will empower push-to-discuss radio operation and help our staff members to be able to connect with each individual other on-the-fly,” Stones stated.
“In addition to that, we’re also seeking at the TC57X mobility gadget to be ready to switch our telephony resolution for our workforce members as nicely.”
Stones mentioned the retailer also required to create know-how foundations that would allow it to adopt unique in-retail outlet transactional designs down the monitor.
“We’re hunting to be ready to situation ourselves so that when the time is ideal, we can use our mobility devices to develop into m-commerce and mobile issue-of-sale functionality down the track,” Stones claimed.
Until finally then, Stones explained Myer is working to a method that is intended to make the work of retail personnel much easier – “reducing the sum of time that workforce customers are shelling out on help routines, [so they can] expend much more time with consumer-dealing with pursuits and placing our buyers 1st.”
The store technologies transformation will come only a month after the retailer explained it is also investing to “supercharge” its on the net functions as nicely.